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Title
Text copied to clipboard!Emergency Call Dispatcher
Description
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We are looking for a highly qualified and committed Emergency Call Dispatcher to join our team. This professional will be responsible for receiving, assessing, and routing emergency calls to the appropriate services, such as police, fire department, and emergency medical services. The ideal candidate must be able to remain calm under pressure, make quick decisions, and communicate clearly and effectively.
The Emergency Call Dispatcher acts as the first point of contact in critical situations, being essential to ensure a fast and efficient response. This role requires attention to detail, empathy, and technical skills to operate communication and data recording systems. Additionally, the professional must be able to handle multiple tasks simultaneously and maintain accurate records of all calls received and actions taken.
Responsibilities include monitoring communication systems, prioritizing calls based on the severity of the situation, providing basic first aid instructions over the phone when necessary, and coordinating with field response teams. The dispatcher must also stay up to date with emergency protocols and participate in regular training.
This position is fundamental to public safety and requires a high level of responsibility and professional ethics. The job may involve night shifts, weekends, and holidays, so schedule flexibility is essential. If you are a resilient person with a strong sense of duty and want to make a difference in people's lives, this may be the ideal opportunity for you.
Responsibilities
Text copied to clipboard!- Answer emergency calls quickly and efficiently
- Assess the nature and severity of reported situations
- Route calls to appropriate services (police, fire, EMS)
- Provide basic first aid instructions over the phone
- Accurately record all received information
- Maintain constant communication with field response teams
- Prioritize calls based on urgency
- Operate radio and computerized systems
- Stay updated with emergency protocols
- Participate in regular training and simulations
Requirements
Text copied to clipboard!- High school diploma (college degree is a plus)
- Previous experience in customer service or related fields
- Ability to work under pressure
- Excellent verbal communication skills
- Basic computer knowledge
- Availability to work shifts, including nights and weekends
- Ability to make quick and accurate decisions
- Empathy and emotional control
- Knowledge of emergency protocols is desirable
- First aid certification is a plus
Potential interview questions
Text copied to clipboard!- Do you have previous experience as a dispatcher or in emergency response?
- Are you available to work shifts, including nights and holidays?
- How do you handle high-pressure situations?
- Do you have knowledge of emergency protocols?
- Do you hold a first aid certification?
- How would you ensure accuracy in recording information during a critical call?
